Privacy Policy

BikeMessenger – Privacy Policy

Last Updated: 20 January 2026

BikeMessenger (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) and applicable South African privacy laws.

This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website bikemessengershop.com, interact with our services, or make a purchase.

1. Who We Are

BikeMessenger is a proudly South African, female-owned lifestyle brand offering cycling-inspired-apparel, posters, and merchandise. Our e-commerce store operates exclusively within South Africa.

2. Information We Collect

2.1 Information you Provide Directly

When you create an account, subscribe to our newsletter, make a purchase or contact us, we collect:

  • Full name
  • Email address
  • Contact number
  • Billing and delivery address
  • Order details
  • Payment information (processed securely through PayFast, not stored by us)
  • Any messages, queries, or reviews you send us

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically via cookies and analytics tools:

  • IP address and approximate location
  • Browser type and device details
  • Page visited and time spent on each page
  • Referring website or search query

3. How We Use Your Information

We process your personal information to:

  • Process and fulfill orders placed through our online store
  • Deliver your products via The Courier Guy or another trusted courier service
  • Process secure payments via PayFast
  • Communicate with you about your orders or customer service queries
  • Improve the functionality, speed, and user experience of our website
  • Send marketing emails (only with your consent)
  • Comply with legal and tax requirements

4. Third-Party Services We Use

To provide our services securely and efficiently, BikeMessenger integrates with trusted third-party service providers:

4.1 PayFast (Payment Gateway)

  • Used for secure online transactions.
  • BikeMessenger does not store or have access to your complete card or banking details.
  • PayFast complies with PCI-DSS standards and POPIA regulations.
  • PayFast’s privacy policy is available on their official website.

4.2 Complianz (Cookie Consent)

  • We use the Complianz plugin to manage and display cookie consent in compliance with the POPIA and the international privacy standards.
  • Complianz logs and manages cookie preferences, ensuring that only essential cookies are active until you provide consent.
  • Complianz’s privacy policy is available on their official website.

4.3 The Courier Guy (Courier Partner)

  • Used to deliver our orders.
  • The Courier Guy receives only the information necessary to fulfill deliveries (name, address, and contact number).
  • The Courier Guy’s privacy policy is available on their official website.

4.4 Google Analytics (Website Analytics)

  • We use Google Analytics to better understand how visitors interact with our site – such as traffic patterns, page popularity, and general visitor behaviour.
  • Google Analytics uses cookies and anonymous identifiers to gather usage data.
  • No personally identifiable information (such as names or contact details) is collected by BikeMessenger through Analytics.
  • You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout
  • Google Analytics’s privacy policy is available on their official website.

4.5 SSL (Secure Connection)

  • Our site uses an SSL certificate and plugin to ensure that all data exchanged between your browser and our website is encrypted and secure (HTTPS).
  • This helps protect your personal information from unauthorized access during transmission.

5. Cookies Policy

We use cookies to:

  • Enable core website functionality (e.g., shopping cart, login, checkout)
  • Improve website performance and analytics
  • Remember your preferences and improve user experience
  • Deliver marketing content (only if consent is given)
  • Non-essential cookies are only activated after you provide consent via the cookie banner.

You can manage your cookie preferences at any time using the Complianz cookie banner or your browser settings.

6. How We Protect Your Information

We take data protection seriously. Measures include:

  • SSL encryption (HTTPS)
  • Secure hosting provided by a reputable hosting provider (Hostinger)
  • Some data may be stored on secure servers located outside South Africa, subject to appropriate data protection safeguards.
  • Regular security scans and software updates
  • Limited access to personal data (only authorized personnel)
  • Data minimization – we collect only what’s needed for your order or request

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders and provide support
  • Meet legal, accounting, and tax obligations
  • Maintain business and transaction records

When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal data
  • Request corrections or deletion
  • Withdraw consent for marketing communication
  • Object to processing under certain conditions
  • Be informed when personal information is collected
  • Lodge a complaint with the Information Regulator of South Africa

We will respond to all valid data subject requests within a reasonable timeframe, as required by POPIA.

To exercise any of these rights, contact us at info@bikemessengershop.com.

9. Email Marketing and Communications

If you subscribe to our newsletter or marketing updates, we may send you information about promotions, new products, or cycling lifestyle content. You can unsubscribe at any time using the “unsubscribe” link at the bottom of our emails.

10. Children’s Privacy

BikeMessenger does not knowingly collect or process personal data from individuals under the age of 18. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect new legal requirements or operational changes. The updated version will be posted on our website with a new “Last Updated” date.

12. Contact Us

BikeMessenger

Email: info@bikemessengershop.com

Location: South Africa