Shipping & Order Tracking

BikeMessenger – Shipping & Order Tracking

Last Updated: 19 January 2026

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

At BikeMessenger, we want you to enjoy a smooth and transparent shopping experience from checkout to delivery. This Order Tracking Policy explains how your orders are processed, shipped, and tracked within South Africa.

1. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.
  • Orders placed and paid for before 12:00 PM (SAST) are usually processed the same day.
  • Orders placed after 12:00 PM or over weekends are processed on the next business day.
  • Once your order has been processed, you’ll receive an Order Confirmation Email with your order details and a Courier Tracking Number once your parcel has been dispatched.

2. Order Confirmation

After completing your payment via PayFast, you will receive two emails:
1. Payment Confirmation (from PayFast) — confirming successful payment.
2. Order Confirmation (from BikeMessenger) — confirming that your order has been received and is being processed.

If you do not receive these emails within one hour, please check your spam/junk folder or contact us at info@bikemessengershop.com.

3. Shipping and Dispatch

  • All parcels are shipped via The Courier Guy, one of South Africa’s most reliable courier services.
  • Once your order has been dispatched, you will receive an email notification with your tracking number and a direct link to track your order online.
  • Dispatch usually occurs within 1–2 business days after payment confirmation.

Shipping Costs

  • BikeMessenger applies a flat-rate shipping fee to all orders under R1000.
  • Orders with a total value of R1000 or more qualify for free shipping within South Africa.
  • Shipping fees (if applicable) are calculated and displayed at checkout before payment

4. Delivery Timeframes (Within South Africa)

Estimated delivery times from the day of dispatch:

  • Main Centres: 1–3 business days
  • Regional Areas: 3–5 business days
  • Remote or Outlying Areas: 5–7 business days

Please note:

  • Delivery timeframes may vary depending on your location and The Courier Guy’s network.
  • We do not deliver on weekends or public holidays.

5. How to Track Your Order

You can track your order using one of the following methods:

Option 1: From the BikeMessenger Website

  1. Log into your BikeMessenger account.
  2. Navigate to “My Orders.”
  3. Click “Track” next to your most recent order to view the live courier status.

Option 2: Via The Courier Guy Website

  1. Visit https://www.thecourierguy.co.za/track
  2. Enter your tracking number from the dispatch email
  3. View the current location and delivery status of your parcel

If you need assistance, you can contact The Courier Guy directly using the details in your tracking email.

6. Delivery Updates

We’ll keep you informed at every step:

  • Order Confirmation Email – once your order is placed.
  • Dispatch Notification Email – once your parcel leaves our studio.
  • Delivery Confirmation Email – once your order has been successfully delivered.

You can also opt to receive SMS updates if offered by the courier service.

7. Delivery Delays

While we strive to deliver within the estimated timeframes, delays can sometimes occur due to:

  • Extreme weather, public holidays, or courier network issues
  • Incorrect or incomplete delivery addresses
  • Remote area routing delays

If your order is delayed, our team will communicate with you promptly and assist in resolving the issue.

8. Incorrect or Lost Deliveries

If your tracking information shows that your parcel has been delivered but you have not received it:

  1. Double-check your delivery address and surroundings.
  2. Check with household members, security, or neighbours.
  3. Contact The Courier Guy with your tracking number for confirmation.
  4. If unresolved, email us at info@bikemessengershop.com — we’ll open an investigation with Courier Guy on your behalf.

BikeMessenger cannot be held responsible for parcels lost or delayed due to incorrect delivery details provided by the customer.

9. Damaged or Missing Items

Please inspect your parcel upon delivery.
If any items are missing, damaged, or incorrect:

  • Notify us at info@bikemessengershop.com within 48 hours of receiving your order.
  • Include your order number, a description of the issue, and clear photos (if applicable). We’ll resolve your concern by offering a replacement, refund, or store credit as appropriate.

10. Changes to Shipping or Tracking Information

If you notice an error in your shipping address after placing an order:

  • Contact us immediately at info@bikemessengershop.com before the order is dispatched.
  • Once the order has been handed to The Courier Guy, address changes may not be possible.

11. Order Cancellation

You may cancel your order if:

  • It has not yet been dispatched, and
  • You notify us in writing at info@bikemessengershop.com.

If your order has already been shipped, you can follow our Returns Policy once it arrives.

12. Customer Support

For all order tracking or delivery-related questions, please contact:

Email: info@bikemessengershop.com

Phone: (+27) 068 344 7612

Operating Hours: Monday – Friday, 08:00 AM – 5:00 PM (SAST)

13. Legal and Compliance Notes

This policy aligns with the following South African laws and frameworks:

  • Consumer Protection Act (CPA)
  • Electronic Communications and Transactions Act (ECTA)
  • Protection of Personal Information Act (POPIA)

All customer information collected during the order process is handled in accordance with our Privacy Policy, which outlines how data is shared with The Courier Guy, PayFast, and other service providers.

14. Policy Updates

We may update this Order Tracking Policy periodically to reflect improvements or changes to our delivery process. The latest version will always be available on our website.