Terms and Conditions

BikeMessenger – Terms and Conditions

Last Updated: 20 January 2026

Registered in South Africa

Welcome to BikeMessenger. These Terms and Conditions (“Terms”) govern your use of our website www.bikemessengershop.com, owned and operated by BikeMessenger (“we,” “us”, or “our”).

By accessing or purchasing from our site, you agree to be bound by these Terms. Please read them carefully before using our services.

If you do not agree with these Terms, you must not use our website or make a purchase.

1. Company Information

BikeMessenger is a South African, female-owned lifestyle and apparel brand focused on cycling-inspired merchandise.

  • Website: https://www.bikemessengershop.com
  • Email: info@bikemessengershop.com
  • Location: South Africa

2. Use of Our Website

By using our website, you confirm that you are:

  • At least 18 years of age; and
  • Using our website for lawful purposes only.

You agree not to:

  • Use our site to upload, transmit, or share any harmful, illegal, or infringing content;
  • Attempt to disrupt or compromise our website’s security;
  • Copy or reuse our content, designs, or products without written permission.

We reserve the right to restrict or terminate your access if we believe your actions breach these Terms.

3. Products and Availability

  • All products displayed on our website are subject to availability.
  • We make every effort to ensure product descriptions, images, and pricing are accurate; however, errors may occur.
  • If a product becomes unavailable after your order is placed, we will notify you and offer a refund or alternative.
  • Colours and print finishes may vary slightly depending on your screen settings and product materials.

4. Pricing and Payment

  • All prices are listed in South African Rand (ZAR) and include VAT (where applicable).
  • Prices are subject to change without prior notice, but confirmed orders remain valid at the price at time of purchase.
  • Payments are securely processed through PayFast, our trusted third-party payment gateway.
  • BikeMessenger does not store or have access to your credit or banking information.
  • We accept payments via debit/credit card, instant EFT, and other PayFast-supported methods.

For PayFast’s privacy and security terms, visit https://www.payfast.co.za/privacy-policy

5. Order Processing

  • Orders are confirmed once payment is successfully received.
  • You will receive an email confirmation detailing your purchase and tracking information once dispatched.
  • If there are any issues with payment, stock, or shipment, we will contact you directly.

6. Shipping and Delivery

  • Deliveries are handled by The Courier Guy or another reputable courier service.
  • Standard delivery within South Africa usually takes 2-5 business days after dispatch, depending on your location.
  • We currently ship within South Africa only.
  • Free shipping is available for qualifying orders above the specified minimum amount shown on the website.
  • Free shipping thresholds may change from time to time and will be clearly displayed at checkout.
  • Once dispatched, shipping responsibility passes to the courier, and we are not liable for delays beyond our control (e.g., weather, strikes, incorrect addresses).

You can review The Courier Guy’s privacy and service policy at https://www.thecourierguy.co.za/privacy-policy

7. Returns and Exchanges

We want you to love your BikeMessenger purchase. If you are not completely satisfied, you may return eligible items within 7 days of delivery, provided they meet these conditions:

Eligibility for Returns

  • Items must be unused, unworn, and in original packaging.
  • Custom or personalized items are not eligible for return unless defective.
  • Sale or discounted items are final sale and not returnable.

Return Process

  • Email us at info@bikemessengershop.com with your order number and reason for return.
  • Once approved you may return the item at your cost unless the product was defective or incorrect.
  • Refunds are processed via PayFast within 7-10 business days after inspection and approval.

In accordance with the South African Consumer Protection Act (CPA), customers have the right to cancel an online purchase within 7 days of delivery, provided the goods are returned in original, unused condition, unless the product falls under CPA exclusions such as customized or perishable items.

Defective or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery for an exchange or refund at no extra cost.

8. Intellectual Property Rights

All content on the BikeMessenger website – including images, designs, logos, text, and graphics – is the property of BikeMessenger or its licensors and protected under South African intellectual property laws.

You may not copy, reproduce, modify, or distribute our content without written consent.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information.

  • Personal data is collected and processed according to our Privacy Policy, in compliance with the Protection of Personal Information Act (POPIA).
  • Our Privacy Policy outlines how we use data collected via PayFast, The Courier Guy, Google Analytics, and our Complianz (cookies consent).

10. Cookies and Tracking

Our website uses cookies managed by the Complianz plugin to:

  • Enable secure and functional shopping cart sessions;
  • Improve performance and analytics (via Google Analytics);
  • Remember your preferences; and
  • Provide personalized marketing (with consent)

You can manage or revoke consent at any time using our cookie banner or browser settings.

11. Website Security

We use SSL encryption and secure hosting to protect your information. All communication between your device and our website is encrypted (HTTPS) to prevent unauthorized access.

Despite these measures, no online platform is entirely risk-free. By using our website, you acknowledge this and agree that BikeMessenger cannot be held liable for security incidents beyond our reasonable control.

12. Limitations of Liability

To the fullest extent permitted by South African law:

  • BikeMessenger is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.
  • Our total liability for any claim shall not exceed the total amount paid for the product in question.
  • We are not responsible for delays, courier errors, or third-party service failures.

“Force Majeure” Protection

BikeMessenger shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, power outages, strikes, or courier disruptions.

13. Disclaimer

Our products and content are provided “as is” and “as available,” subject to availability and applicable consumer protection laws. We make no warranties or representations regarding:

  • The uninterrupted availability of our website;
  • The accuracy or reliability of product information;
  • Fitness of our products for a specific purpose (except as required by law).

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes shall be resolved through the appropriate South African courts.

15. Amendments

BikeMessenger reserves the right to update or modify these Terms at any time without prior notice. The latest version will always be published on our website, with the updated “Last Updated” date.

Continued use of our website after updates indicates your acceptance of the revised Terms.

16. Contact Information

For any questions about these Terms, please contact us:

BikeMessenger

Email: info@bikemessengershop.com

Website: https://www.bikemessengershop.com

Location: South Africa